Frequently asked questions
Everything you need to know about working with KOV Technologies. Can't find your answer? Get in touch.
About KOV
What does KOV Technologies do?+
KOV Technologies is a single partner for IT hardware, software, and services. We help organizations source technology, implement and integrate enterprise platforms, secure and manage their IT, and staff specialist talent — end to end.
Where is KOV located and which regions do you serve?+
We operate from offices in New York (USA) and Pune (India), and deliver across the Americas, EMEA, and APAC using a blended onshore/offshore model.
What size of company do you work with?+
We work with both mid-market enterprises and SMBs, as well as startups and government clients. Our flexible engagement models scale to the size and maturity of your organization.
Services
What IT services do you offer?+
Our services span four pillars: Hardware (procurement), Software (licensing), Solutions (AI & data, cloud, workplace, security), and Services — including platform integration, cybersecurity, managed services, infrastructure, advisory, application services, and staffing.
Do you provide both hardware and software?+
Yes. We source and configure IT hardware and license and deploy software, and we can manage the full lifecycle including procurement, renewals, and asset management.
Can you manage our entire IT environment?+
Yes. Through our managed services, we can run your IT 24/7 — monitoring, helpdesk, endpoint management, patching, and backup — or co-manage alongside your internal team.
Platforms & staffing
Which enterprise platforms do you specialize in?+
We are integrators and implementation partners for SAP, Oracle, Workday, Salesforce, Microsoft Dynamics, ServiceNow, and Shopify — covering implementation, migration, integration, and support.
Do you provide SAP services and staffing?+
Yes. We deliver the full SAP lifecycle — S/4HANA, SuccessFactors, Ariba, Fiori, and every major module — and provide SAP staffing on a permanent, contract, or flexi basis.
Can you provide specialists to join our team?+
Yes. Our talent orchestration service places vetted, certified specialists into your team on contract, permanent, or offshore-pod models, often within days.
Engagement & delivery
How do engagements typically start?+
Most engagements begin with a short discovery call where we understand your goals and challenges, followed by a tailored proposal covering scope, approach, timeline, and pricing.
What engagement models do you offer?+
We offer project-based delivery, managed services (fixed monthly fee), staff augmentation, and flexible resourcing — so you can choose the model that fits each need.
How is pricing structured?+
Pricing depends on the engagement: fixed-price or time-and-materials for projects, a predictable monthly fee for managed services, and rate-based pricing for staffing. We're transparent about costs from the outset.
Do you offer offshore delivery?+
Yes. Our India-based delivery center provides cost-efficient offshore and follow-the-sun capacity, blended with onshore resources for the right balance of cost, quality, and coverage.
Do you provide 24/7 support?+
Yes. We offer 24/7 support and monitoring for managed-services and critical-system clients, with response times defined in your SLA.
How do you ensure security and compliance?+
Security is built into everything we deliver — least-privilege access, vetted staff, and documented controls. Our dedicated cybersecurity practice adds MDR, testing, GRC, and compliance support (ISO 27001, SOC 2, HIPAA, PCI-DSS).
Start the conversation with us
Tell us what you're trying to achieve — we'll map the hardware, software, and services to get you there.