SAP CRM
Manage customer relationships end to end with SAP CRM — sales, service, and marketing integrated with your SAP core.
Certified
SAP consultants
On/offshore
Flexible delivery
End-to-end
Plan to support
24/7
Support option
What are sap crm?
SAP CRM services cover the implementation, customization, and support of SAP's customer relationship management solutions — spanning sales, service, and marketing — including migration paths to SAP Customer Experience (C/4HANA).
SAP CRM connects customer-facing processes to the SAP back office, giving sales and service teams a complete customer view. KOV implements, optimizes, and supports SAP CRM and guides moves to the newer Customer Experience suite.
From sales and service to interaction center and marketing, we deliver CRM that improves customer engagement while staying tightly integrated with your SAP data.
Certified
SAP consultants
On/offshore
Flexible delivery
End-to-end
Plan to support
24/7
Support option
Capabilities
Everything you get with KOV sap crm — delivered as one accountable service.
Sales
Opportunity, quotation, and order management.
Service
Service orders, contracts, and complaints.
Marketing
Campaigns, segmentation, and lead management.
Interaction Center
Contact center and multichannel service.
SAP Integration
Integrate CRM with ERP and analytics.
C/4HANA Migration
Path to SAP Customer Experience cloud.
Generalist consultant vs KOV SAP CRM specialists
| KOV SAP Practice | Generalist consultant | |
|---|---|---|
| Expertise | Certified SAP specialists | General consultants |
| Delivery | Onshore + offshore blend | Onshore only, costly |
| Staffing | Can augment your team | Project-only |
| Support | 24/7 post-go-live | Hands off at go-live |
| Cost | Predictable, competitive | Premium day rates |
A clear path to value
Assess
We review your landscape, requirements, and readiness for change.
Design
We define the target solution and a clear implementation plan.
Implement
We configure, test, and deploy with controlled cutovers.
Support
We provide hypercare and ongoing managed SAP support.
Common scenarios we solve
- Implementing SAP CRM for sales and service
- Running an SAP interaction center
- Integrating CRM with SAP ERP
- Migrating from SAP CRM to C/4HANA
- Improving customer engagement and visibility
Frequently asked questions
What is SAP CRM?+
SAP CRM is SAP's customer relationship management solution covering sales, service, and marketing, integrated with the SAP back office. KOV implements and supports it.
Should we migrate to SAP C/4HANA?+
Many organizations are moving from on-premise SAP CRM to the cloud SAP Customer Experience (C/4HANA) suite. We assess your situation and guide the migration.
Does SAP CRM integrate with ERP?+
Yes. We integrate SAP CRM with S/4HANA and ECC so customer, order, and service data stays consistent.
Can you support our existing SAP CRM?+
Yes. We provide ongoing support, enhancements, and optimization for existing SAP CRM implementations.
Related services
Planning a SAP CRM project?
Book a call with a certified SAP specialist to scope your SAP CRM needs.